Before requesting an RMA, please carefully review the instructions below:
To facilitate the RMA request process, Micronet provides a standard RMA form to be filled out Online or Offline for submission to the Micronet Service Department. By submitting the RMA form, our customers notify us about problems experienced with products, perhaps necessitating repair or replacement. Following receipt of the RMA request, Micronet provides the customer with the suggested action(s) to be taken before sending the equipment.
All details are essential; therefore, you are kindly requested to fill out all mandatory fields without any exceptions.
After troubleshooting has been completed and it is determined the item needs to be returned to Micronet for
further evaluation and RMA number will be created. This is considered Micronet’s receipt of approval for repair. The RMA number and shipping instructions are created and issued by Micronet’s Service Department and emailed or provided by phone to the customer.
Mark the package(s) “FRAGILE – HANDLE WITH CARE” and ensure that it is resistant to physical wear and tear and to potential water damage.
Important Note: Do not use paper to pad the package unless the units are wrapped in bubble wrap.
When requesting an RMA, please complete the online “RMA Request Form” under the “RMA” tab here. Alternatively, download the RMA Excel spreadsheet attached to this article by clicking the “Micronet-RMA-Form-Template” and then return the completed form in Excel format via email to: RMA@micronet-inc.com